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LEGAL

Privacy Policy

AKAL Safe Drive LLC · United Arab Emirates

AKAL Safe Drive LLC ("we," "us," "our," "Company") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

  • Visit our website, interact with our content, or use our services,
  • Contact us for bookings or customer support,
  • Provide information in connection with service requests, bookings, or related activities.

This Privacy Policy applies to all users, clients, and visitors (collectively "you," "your") engaging with our services in the United Arab Emirates.

1. Information We Collect

We collect personal information that you provide when you use our services or communicate with us. This may include:

a. Personal Information – Provided by You

  • Full name
  • Contact details (phone number, email address)
  • Pickup and drop-off locations, booking details
  • Vehicle details you provide for service bookings
  • Any information required to fulfil your booking or communicate with you

b. Automatically Collected Information

When you visit or use our website, certain information is collected automatically through cookies and similar technologies, such as:

  • IP address
  • Browser type, device information
  • Pages visited and activity on the website

This helps us understand how people interact with our site and improve our services.

2. How We Use Your Information

We use personal information for the following purposes:

  • To process and confirm your driver service bookings
  • To communicate service details, updates, and confirmations
  • To provide customer support and respond to inquiries
  • To improve our services and enhance user experience
  • To administer internal operations and ensure quality service delivery
  • To keep records for legal, accounting, and regulatory compliance

We do not sell, trade, or rent your personal information to third parties for marketing or commercial purposes.

3. Disclosure of Your Information

We may share your information:

  • With our Drivers and staff to fulfil your service requests
  • With service providers (e.g., payment processors, IT providers) to assist in operations
  • With legal authorities if required to comply with UAE laws or government regulations
  • With professional advisors (e.g., lawyers, auditors) when necessary for business operations

We ensure that third parties we share your information with are bound to confidentiality and use your data only for the purposes described.

4. Data Security

We take reasonable steps to protect your personal information against unauthorised access, alteration, disclosure, or destruction using industry-standard security measures. However, no method of electronic transmission or storage can be guaranteed 100% secure.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Enhance browsing experience
  • Understand how visitors use our site
  • Improve website performance

You can disable cookies in your browser settings, but some features may not function properly if cookies are disabled.

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with applicable UAE laws. Once data is no longer required, we will securely delete or anonymise it.

7. Your Rights

Depending on applicable laws and regulations in the UAE, you may have the right to:

  • Access or update your personal information
  • Request correction or deletion of your information
  • Opt out of promotional communications

To exercise these rights or raise questions, you may contact us using the details in Section 9.

8. Third-Party Links

Our website may include links to external websites or services beyond our control. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before interacting with them.

9. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in practice, legal requirements, or technology. Updated policies will be published with a revised "Last Updated" date. Continued use of our services after changes indicates acceptance of the new terms.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of your personal information, please contact:

AKAL Safe Drive LLC
Dubai, UAE
info@akalsafedrive.com
+971 55 151 2285

© 2026 AKAL Safe Drive LLC · Dubai, UAE About Us Privacy Policy Terms & Conditions

By using this site or contacting us, you agree to our Terms & Conditions and Privacy Policy.